London glass merchants, suppliers and stockists of glass & mirrors
Osborn Glass, 33/34 High Street,
South London, SE25 6HA
Call Osborn Glass, London Double Glazing Merchant
020 8653 2200

Frequently Asked Questions

Buying glass and mirrors doesn’t have to be complicated. We help you every step of the way to ensure the process is easy! So whether you’re embarking on a home improvement project or enhancing your business space, let our frequently asked questions (FAQs) help you. We answer questions about our products, services, and the seamless experience we offer, to transform your space. If you have any further enquiries, feel free to reach out to our knowledgeable team– we’re here to bring your vision to life!

Quotes and orders

How do I order?

There are a few ways you can request a quote or make an order. 

  • Calling us on 020 8653 2200  – Our knowledgeable team is readily available to assist you. By speaking directly with one of our experts, you can discuss your requirements, provide any relevant details, and address any questions or concerns you may have. 
  • Fill out a contact form – following the steps below. 
  1. Find out the size of the glass you need. If you don’t know, rough measurements of the wall or area where the mirror will be installed will do. 
  2. Tell us what the product is, e.g. subtle antique patina, clear glass, painted glass, glass balustrades etc.
  3. Don’t forget to add any finishes, for example, polished or bevelled edges. 
  4. Add an image of where you would like to glass fitted – this helps us see your vision. We also appreciate any drawings, floor plans, or pictures you can provide. These visual aids allow us to grasp the layout, style, and context of the area.
  5. Then simply send your requirements to us, for example “Please quote for clear glass 4mm thickness 1000mm x 1000mm with polished edges.” 

When you’re happy with the quote you receive, let us know your delivery address. Or if you’re collecting, just let us know when. For example, today or tomorrow.

How do I get a quote for a specific project?

You can request a quote by phoning us on 020 8653 2200, via our contact page, or by visiting our showroom, Osborn Glass, 33/34 High Street, South London, SE25 6HA. Please provide details about your project, including dimensions and specifications, and our team will promptly provide you with a comprehensive and competitive quote.

Can I order custom-cut glass for a specific project?

Yes, absolutely! We specialise in providing custom-cut glass tailored to your exact specifications. Whether you need bevelled glass, glass kitchen splash backs, glass for tabletops, or any other application, our team can assist you in creating the perfect fit for your project. To ensure that you receive an accurate and customised quotation, we encourage you to reach out to us. Either give us a call on 020 8653 2200 or fill out a contact form

Products and services

What products and services do you offer?

We offer a huge range of glass and mirror products, including custom-cut glass, decorative mirrors, frameless glass shower enclosures, glass partitions, and bespoke glass solutions. Our services encompass installation, delivery and customisation to meet your specific requirements. See our range of glass products here and our mirror products here.

Do you provide installation services?

Yes, our skilled professionals offer expert installation services for all our products. From fitting mirrors to installing glass doors and partitions, we ensure a precise and secure installation to enhance the aesthetic and functionality of your space.

Do you supply safety glass?

Absolutely. We offer various types of safety glass. These options are ideal for areas requiring extra durability and resistance to breakage. We supply and fit:

Do you manufacture glass?

No, Osborn Glass is a merchant so that means we hold stock of the more popular types and ranges of glass and mirrors. However, we do cut to size from stock sheets and process glass to your instruction. We have machines in-house including a bevelling machine, polishing machine, drilling machine, a sandblasting machine and a spray booth. We offer cut outs, notches and radius corners for the perfect finishing touches.

Can you cut toughened glass?

No. Once the glass is toughened, any attempt to cut the gut will cause it to shatter. If changes are needed so that the glass fits, a remake piece is required.

What’s the difference between toughened and laminated glass?

Toughened glass is renowned for its strength and resilience. It’s stronger than regular float glass when it comes to impact resistance. This strength makes toughened glass less likely to break under pressure. However, if it does break, it shatters into small, relatively harmless pieces compared to standard glass fragments.

Laminated glass, on the other hand, is a composite glass structure consisting of two or more panes of glass bonded together with an interlayer. The interlayer acts as a strong adhesive, holding the glass layers together even if the glass cracks or breaks. This feature provides an added layer of safety, as the interlayer prevents the glass from disintegrating into sharp pieces upon impact. In the event of breakage, the glass may crack, but the interlayer ensures that the fragments remain firmly attached, significantly reducing the risk of injuries. 

Both toughened and laminated glass are available in various thicknesses, including 4mm, 6mm, 8mm, and 10mm, allowing for customisation to suit specific requirements. Both types of glass can be cut to the desired dimensions to fit various applications, whether it’s for windows, doors, balustrades, or other glass structures.

Toughened glass excels in applications where high strength and resistance to breakage are crucial, while laminated glass offers added security and protection by preventing the glass from separating upon impact. If you’re unsure which type of safety glass is most suitable for your project, our experienced professionals can provide guidance and help you make an informed decision. Get in touch with us today.

What’s the difference between polished and bevelled edges?

Polished glass refers to a type of glass edge treatment where a small arris is present on both sides of the glass. This method is used when the edges of the glass will be visible, such as in applications where the glass is not framed. The polished edge not only enhances the aesthetics of the glass but also serves a practical purpose. By polishing the edges, the sharpness of the cut edge is eliminated, making the glass safer to handle.

On the other hand, bevelled glass features a longer chamfered edge. The bevel starts at a thickness ranging from 7mm to 35mm. This type of glass edging is primarily employed to create a decorative element or focal point. Bevelled glass can be used as a single pane to accentuate the appearance of the glass or mirror. It can also be used in multiples to construct bespoke feature walls that add a touch of elegance and style to any space.

Whether you opt for polished glass or bevelled glass depends on the intended purpose and desired aesthetic outcome. Polished edges are suitable when the focus is on showcasing the glass itself, while bevelled edges are ideal for making a statement and incorporating decorative elements into the design.

If you’re unsure on which you would prefer, get in touch with our friendly team who can help you decide. 

What colours are available for painted glass?

The list is huge! You can choose from any industry recognised colour palette. That includes RAL, NCS, Farrow and Ball and Dulux. Also you don’t have to worry about permanence and strength, the resin paints we use in our glass will last as long as the glass itself.

Can I request a sample of a distressed mirror?

Yes! If you can’t decide on which type of distressed mirror you would like, simply order a sample. There are a range of eleven different distressed effects online. Alternatively, pop into the showroom, (Osborn Glass, 33/34 High Street, South London, SE25 6HA) to see an extended range of samples.

Is your made-to-measure antique mirror glass, actually antique?

This style of mirror gives off a distressed complexion, however, each mirror is factory new and made-to-measure. This is the perfect combo as you get the quality and sturdiness a new mirror brings, with the antique look!

Coverage area

What areas in London do you cover?

Our services extend across the London area so whether you’re in Ealing right the way through Woolwich, we install near you. Our service area also includes Kent, Surrey and Sussex. We do travel outside our coverage area for larger jobs, so please contact us if you can’t see your area listed on our map.

Lead times

How long is lead time?

The time frame for orders varies based on the product and any processes we may need to complete. Our team will provide you with an estimated timeline during the quoting process, and we strive to complete orders in a timely manner without compromising quality. 

The stock that is most likely to be ready to collect in 12 -24 hours is:

Toughened glass is usually ready to be collected in 5 – 10 days.

Kitchen mirror splashbacks and glass kitchen splashbacks are usually 1-5 days depending on the paint choices, cut outs etc. 

Lead times will be advised at the time of placing the order for technical installation projects, such as, shower screens/enclosures, balustrades and feature walls.

Delivery and showroom

Can I visit your showroom to see the products in person?

Certainly! Our showroom is open to the public, and we welcome you to visit us to explore our range of glass and mirror products. Our knowledgeable staff will be happy to assist you and answer any additional questions you may have. Come and see us at Osborn Glass, 33/34 High Street, South London, SE25 6HA.

Do you deliver the mirrors?

Yes! Our standard delivery timeline is typically 7-10 working days from the date of placing your order. This timeframe encompasses the processing of your order, the production of your custom mirror, and the final delivery to your specified location.

What is the usual delivery method?

Depending on your location and the size of your order, we utilise either our own dedicated vans and drivers or trusted courier services to deliver your mirrors. This allows us to efficiently transport your items while ensuring their safe arrival.

Do you bring the mirror into my home?

Please note that all deliveries are curb-side deliveries, meaning that our drivers will bring the mirrors to the nearest accessible point outside your property. It is your responsibility to ensure that you have the necessary means and assistance to safely transport the mirrors from the delivery vehicle to your desired location. Once the mirrors are offloaded from the delivery vehicle, our drivers cannot be held responsible for any damage incurred.

What if I’m out when you deliver the mirror?

In the event that you are not available at home or on-site during the scheduled delivery, our drivers are instructed to find the safest possible place to leave the mirror. This ensures that your mirror is secure until you are able to retrieve it. However, please note that it is always best to be present or have a representative available to receive the delivery and inspect the mirrors upon arrival.


Do you supply to trades?

We do! We value our trade partners and understand the individual needs of businesses in the industry. We provide competitive pricing and offer attractive discounts for trade customers on bulk orders. Contact our team to discuss your requirements, and let us tailor a cost-effective solution to meet your project demands.

 Opening Hours

When are you open?

We are open Monday – Friday, 8.00am to 4:30 pm.